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On-Demand Care
for Common Conditions

When you're not feeling well, you need health care to be convenient as possible. That's why we're bringing a provider right to you, wherever you are. through your smartphone or tablet.

There are seven main categories of care we can treat through an eCare Video Visit. Use this feature of the AdventHealth app to connect with a licensed care provider if you or a family member are experiencing symptoms of:

  • Conjunctivitis (pink-eye)
  • Cough, cold, bronchitis and flu
  • Lower back pain
  • Seasonal allergies
  • Sinus and upper respiratory infection
  • Skin conditions
  • Urinary tract infection (UTI)

The Doctor Will See You Now

Our eCare Video Visits are like the modern version of a doctor's house call: you can have an online doctor appointment on your smartphone or tablet. Our physicians and nurse practitioners can help you with many questions and concerns without an office appointment.

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  • Man taking a picture with his smartphone

    Getting Started With eCare

    You can schedule an eCare appointment 24/7. First, download the AdventHealth app onto your smartphone or tablet from Google Play or the Apple App Store. After you download the app and create an account, tap "Set Up a Video Visit" and schedule an appointment.

    If you need help signing up, we have technical support standing by: call Call480-493-4819.

  • Man and woman sitting on the sofa and drinking coffee

    The Cost of a Video Visit

    Some insurance plans cover eCare visits, so it's a good idea to check with your insurance company first. If you don't have insurance, the charge is $59 per visit.

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    After Your Appointment

    After your visit is complete, your visit summary will appear on screen. If you're unable to view it immediately, you'll receive directions on how to access your post-visit summary via secure email to the email account you have on file. This will provide details of your visit, follow up instructions from the provider, prescribed prescriptions and additional information on what to do if your condition doesn't improve.

    If the physician or nurse practitioner determines your needs are outside the scope of care for an eCare visit, you won't be charged. We will also assist you with a referral to a primary care physician, ER or Centra Care urgent care facility, if necessary.

  • When to Seek ER or Urgent Care Instead

    If you're experiencing a medical emergency, call 9-1-1 immediately or visit your nearest AdventHealth ER. Life-threatening concerns, such as symptoms of a heart attack, symptoms of a stroke, deep wounds, and poisoning should be treated by an emergency department.

    Conditions like broken bones, infections, allergies, stomach problems and pediatric concerns can be treated at any of our Centra Care urgent care locations. They are open 7 days a week, and some centers are open until midnight.